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Legal

Privacy policy

Last updated: 8 July 2026

1. Who we are

relo is operated by Heyrelo LLC, a Florida limited liability company ("relo", "we", "us"), the controller of the personal information described here. Contact: hello@heyrelo.com or the contact page.

2. Scope

This notice explains how we handle information when you visit our site or use the Services. If you need a bespoke agreement, for example as an enterprise client, contact us.

3. Information we collect

  • Account and identity: name, email, login details.
  • Relocation information: your answers to our questionnaire and planning tools, and documents you upload. This can include details about your family, household, finances, immigration status, schooling, and timing. Some of this may be sensitive. You choose what to provide.
  • Payment information: handled by our payment processor (Stripe). We receive limited details such as a confirmation and the last digits of a card, not full card numbers.
  • Communications: messages you send us and our replies.
  • Technical and usage data: IP address, browser and device data, and how you use the site, collected through analytics and similar tools.
  • Cookies and similar technologies (see section 9).

4. How we use information, and our legal bases

We use information to provide and run the Services, create and show your plan, make advisor introductions you ask for, process payments, respond to enquiries, send service and transactional messages, keep the Services secure, understand aggregate usage, improve the product, and meet legal obligations. Where data protection law such as UK or EU GDPR applies, our legal bases are: performing our contract with you; our legitimate interests in running and improving the Services; your consent (for example for marketing or non-essential cookies); and compliance with law. We do not sell your personal information.

5. AI features

Some features use third-party AI providers to generate plans, summaries, and assistant responses. Where this happens, relevant content you provide may be processed by those providers under their terms to deliver the feature. Current AI processing may include Anthropic (Claude API).

6. How we share information

We share information with:

  • Service providers who process data on our behalf, for example hosting, database, analytics, email delivery, and payments. Current providers include Vercel, Supabase, PostHog, Resend, Stripe, and Anthropic.
  • Advisors, when you ask to be introduced or arrive through an advisor's referral link, limited to the information needed to make and support that introduction.
  • Authorities or others where needed to comply with law, enforce our terms, or protect rights and safety.
  • A successor in a merger, acquisition, or sale of assets, under this notice.

7. Retention

We keep information only as long as needed for the purposes above, unless a longer period is required or allowed by law, after which we delete or anonymise it.

8. International transfers

We may transfer information across borders, including to the United States. Where required, we use safeguards such as standard contractual clauses to protect it.

9. Cookies and analytics

We use cookies and similar technologies to run the site, remember preferences, and measure performance, including product analytics (PostHog). You can control cookies in your browser, and where required we ask for consent to non-essential cookies. Blocking some cookies may affect how the site works. We honour recognised opt-out signals where required by law.

10. Your rights

Depending on where you live, you may have the right to access your information, correct it, delete it, receive a portable copy, restrict or object to processing, withdraw consent, and not be discriminated against for exercising these rights.

  • UK and EU (GDPR): the rights above, plus the right to complain to your data protection authority (in the UK, the ICO).
  • California (CCPA/CPRA):rights to know, delete, correct, and to opt out of any "sale" or "sharing". We do not sell personal information. Limits apply to sensitive personal information.
  • Florida and other US states: rights under applicable state privacy laws.

To exercise any right, contact us via the contact page. We may verify your identity first.

11. Security

We take reasonable steps to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Children

The Services are intended for adults aged 18 and over and are not directed at children. We do not knowingly collect personal information from children. If you provide information about your own children as part of relocation planning, you confirm you are entitled to do so. If you believe a child has given us information, contact us and we will take appropriate steps.

13. Changes

We may update this notice and will change the "Last updated" date. Continued use after changes means acceptance where permitted by law.

14. Contact

Heyrelo LLC. hello@heyrelo.com or www.heyrelo.com/contact.