Legal
Terms of Service
Last updated: 8 July 2026
1. About these terms
These terms ("Terms") govern your access to and use of the relo website, apps, and related services ("Services"). relo is operated by Heyrelo LLC, a Florida limited liability company, trading as "relo" ("relo", "we", "us"). By creating an account or using the Services you agree to these Terms. If you do not agree, do not use the Services.
2. What relo does
relo is a relocation coordination platform. We provide tools to plan, organise, and manage a move, and we introduce you to independent third-party advisors (for example tax, legal, immigration, real estate, banking, insurance, education, and logistics professionals). relo coordinates and connects. We do not provide the underlying professional services ourselves.
3. No professional advice
Nothing in the Services is tax, legal, financial, immigration, investment, real estate, or other professional advice. Information and tools are general and may not fit your circumstances. You should obtain advice from a qualified professional before making decisions. Any plan, checklist, estimate, or AI-generated content is for organisation and information only.
4. Advisors and introductions
Advisors introduced through relo are independent. They are not employees, agents, or partners of relo, and relo is not a party to any engagement between you and an advisor. We do not guarantee, endorse, or warrant any advisor, their advice, or the outcome of their work. Fees, scope, and terms of any advisor engagement are between you and that advisor. You are free to use, or not use, any advisor we introduce.
5. Eligibility and accounts
You must be at least 18 and able to form a binding contract to use features that require an account. Keep your credentials confidential. You are responsible for activity under your account. Tell us promptly of any unauthorised use.
6. Subscriptions, fees, and billing
Some features require payment. Prices, billing frequency, and what each plan includes are shown at the point of purchase. Payments are processed by our payment provider (Stripe). relo does not store full card details. Paid plans may renew automatically until cancelled, and we will disclose renewal terms before you buy. You can cancel as described in the Services or by contacting us. Cancellation stops future renewals and takes effect at the end of the current billing period. Except where required by law or stated otherwise, payments are non-refundable.
7. Your content
You keep ownership of the information and files you submit ("Your Content"). You grant relo a licence to host, store, process, display, and transmit Your Content as needed to operate and improve the Services and to make introductions you ask for. You are responsible for Your Content and confirm you have the rights to provide it. Do not upload anything unlawful or that infringes the rights of others.
8. Acceptable use
You agree not to misuse the Services. For example, do not attempt unauthorised access, interfere with security, scrape in a way that harms performance, upload malware, or use the Services for unlawful purposes. We may suspend or end access where we reasonably believe these Terms have been broken.
9. Third-party services
The Services may link to or integrate with third-party sites and tools, which are governed by their own terms and privacy notices. relo is not responsible for third-party content or practices.
10. Intellectual property
The Services, including branding, text, graphics, and software, are owned by relo or our licensors and protected by law. Except as expressly allowed, you may not copy, modify, distribute, or create derivative works without our prior written consent. If you send us feedback, we may use it without obligation to you.
11. Disclaimer of warranties
The Services are provided "as is" and "as available" to the fullest extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any relocation outcome will be achieved.
12. Limitation of liability
To the fullest extent permitted by law, relo and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of the Services. Our total liability for any claim arising out of these Terms or the Services will not exceed the greater of US$100 or the amount you paid us in the twelve months before the claim.
13. Indemnity
To the extent permitted by law, you agree to indemnify relo against claims, losses, and costs arising from Your Content, your use of the Services, your dealings with any advisor, or your breach of these Terms.
14. Termination
You may stop using the Services at any time. We may suspend or end your access if you breach these Terms or to protect the Services or other users. Sections that by their nature should survive termination will survive.
15. Changes
We may change these Terms from time to time and will update the "Last updated" date. We will flag material changes through the site or by email where appropriate. Continued use after changes means acceptance where permitted by law.
16. Governing law and disputes
These Terms are governed by the laws of the State of Florida, USA, and applicable United States federal law, without regard to conflict-of-laws rules. The state and federal courts located in Florida have jurisdiction, subject to any non-waivable rights you have where you live.
17. General
If any part of these Terms is unenforceable, the rest stays in effect. We may assign these Terms; you may not without our consent. These Terms are the entire agreement between you and relo about the Services. Our failure to enforce a right is not a waiver. Neither party is liable for delays caused by events beyond its reasonable control.
18. Contact
Heyrelo LLC. Questions: hello@heyrelo.com or via the contact page.